I’m Chrystal

I'm a Senior UX Designer - with extensive experience designing for multiple platforms at AXS, Citibank, and DIRECTV. I’m deeply passionate about understanding users' needs and ensuring their voices are represented. On a personal note, I’m also a proud cat whisperer and an avid world traveler.

Recent Work

Fixing Dead Ends in the Pick A Seat Experience

Created a commingled map and list view for better search and ticket offer comparison.

Redesigning KYC for Mobile

Attempting to increase the percentage of annual respondents from 48% by creating a seamless experience and running moderated usability tests.

Improving the Apex Resolution Tool

Redesigned our B2B ticket resolution tool dashboard filters and added features to troubleshoot tickets in the transfer queue.

Survey App: Improving the In-store Experience

Attempting to increase the percentage of annual respondents from 48% by creating a seamless experience and running moderated usability tests.

Testimonies

  • "It has been MY pleasure and MY privilege to work with you. You were always there for our efforts when we most needed you, and you always came through."

    Mario Levin (Sr. Software Engineer at Directv)

  • "When I think of Chrystal Y. I think of her availability to help whenever and wherever is needed. She is the first to jump in and take on extra responsibility to help make her fellow designers’ lives just a little bit easier."

    Thomas Cardoza (Associate Creative Director at Citi)

  • "You were so eager and excited to be part of the team. You have a great work ethic and it showed! As you grew into your position, I watched you flourish and do some amazing things!"

    Sharon Parsons (Producer at Citi)